Privacy Policy

Gazala Jewellers ("we", "us", "our") operates this website and the related products and services (the "Services") to provide you with a curated jewellery shopping experience. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood how we collect, use, and disclose your information as described below.

1. Information We Collect

Depending on how you interact with the Services, we may collect the following categories of personal information:

• Contact details ? name, address, billing address, shipping address, phone number, and email address.
• Payment information ? card or payment account details, transaction details, and payment confirmations, processed securely through our payment partners.
• Account information ? username, password, preferences, and account settings.
• Order information ? items you view, add to cart or wishlist, purchase, return, exchange, or cancel, along with your order history.
• Communications ? details you share with us, such as customer support messages.
• Device and usage information ? browser type, IP address, and how you interact with our website.

2. Sources of Information

• Directly from you, when you create an account, place an order, or contact us.
• Automatically, through your use of our website (e.g., cookies and similar technologies).
• From our service providers, such as payment processors and delivery/courier partners.

3. How We Use Your Information

• To provide our Services ? process orders, arrange shipping, manage returns/exchanges, maintain your account, and personalise your shopping experience.
• Marketing and communication ? send order updates, promotional offers, and related communications where permitted.
• Security and fraud prevention ? authenticate accounts, secure transactions, and detect fraudulent or unauthorised activity.
• Customer support ? respond to your queries and maintain our relationship with you.
• Legal compliance ? comply with applicable laws and enforce our policies where required.

4. How We Disclose Your Information

We may share your personal information with:

• Trusted vendors and service providers who support our operations (e.g., payment processing, order fulfilment, courier and delivery services, IT and hosting support).
• Parties you direct us to share information with, such as for shipping or delivery purposes.
• Authorities or third parties where required to comply with the law or to protect our rights, property, or the safety of our users.

5. Third-Party Websites and Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their policies before sharing any information with them.

6. Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has shared personal information with us, please contact us so we can delete it.

7. Security and Retention of Your Information

We take reasonable measures to protect your personal information, though no method of transmission or storage is completely secure. We retain your information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of receiving marketing communications at any time via the unsubscribe link in our emails.

You may exercise these rights by contacting us using the details below.

9. Complaints

If you have concerns about how we handle your personal information, please contact us directly so we can address them. You may also have the right to lodge a complaint with your local data protection authority, where applicable.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. Any changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

• Address: Mahajati Sadan, 2nd, 18/1C, Balak Dutta Lane, Jorasanko North, Kolkata, West Bengal, 700007
• Phone / WhatsApp: +91 9157519944
• Email: hello.gazalajewellers@gmail.com