Refund & Exchange Policy

Refund Policy

At Gazala Jewellers, each piece is made to order with care, and we stand by the quality of our craftsmanship. Please read our policy carefully before making a purchase.

Returns

We do not accept returns on any orders, as all products are custom-made specifically for you. Please make sure to review product details and sizing carefully before placing your order.

Exchanges

Exchanges are only accepted under the following condition:

• Manufacturing defects (e.g., wrong item sent, damaged product, or production faults)

To be eligible for an exchange

• You must provide a mandatory unboxing video as proof, clearly showing the defect or issue from the moment you open the package.
• You must contact us within 48 hours of receiving the item at maknojiaesar@gmail.com or +91 91575 19944 with your order details and unboxing video.

Important Notes

• No exchanges will be accepted without the unboxing video ? this helps us verify the issue and prevent misuse.
• We do not offer exchanges for reasons such as change of mind, incorrect size selection, or personal preferences.
• Customers are responsible for shipping the defective item back to us if requested; we will guide you through the process if your exchange is approved.

Thank you for understanding and supporting a made-to-order, sustainable production process. If you have any questions or concerns, feel free to reach out ? we're here to help!